Refund policy

This return policy applies to orders placed on InvisibleGlass.com. For products purchased from other retailers, see Performance Guarantee below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@invisibleglass.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at support@invisibleglass.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including custom products such as special orders or personalized items. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Performance Guarantee

In addition to this return policy, every Invisible Glass product is backed by our Performance Guarantee, including products purchased from other retailers such as Amazon.